Thank you for choosing The Woboles! We are committed to providing you with fast and safe delivery services. After you place an order, we will do our best to ensure that your goods are delivered on time. Please read the detailed delivery policy below so that you can better understand our delivery process.

1. Processing time
   Once we receive your order, we will process your order within 1-3 business days.
   Processing time may vary depending on order volume, product inventory or other factors. If you have any questions about order processing, you can always contact our customer service team.
2. Shipping area
   We currently only provide domestic delivery services, and the specific delivery area is based on the checkout page.
   If you are located in a remote area, the delivery time may be delayed, please understand.
3. Delivery method
   We provide the following main delivery options, you can choose the appropriate delivery method at checkout:

Standard Express: Usually delivery time is 5-7 business days.
Expedited delivery: Usually delivery time is 2-3 business days, suitable for orders that need to be delivered quickly.

4. Delivery fee
   The delivery fee depends on your delivery address and the selected delivery method. You can check the specific delivery fees on the checkout page.
   Free delivery may be available for orders over a certain amount. Please refer to our promotions page for specific free delivery policies.
5. Delivery time
   Standard express delivery usually takes 5-7 business days.
   Expedited delivery usually arrives within 2-3 business days.
   Delivery time may vary due to weather, holidays, force majeure or other emergencies. We will do our best to ensure that your order is delivered on time, but we cannot be responsible for unpredictable delays.
6. Order tracking
   Once the order is shipped, we will send the order tracking number by email, which you can use to check the order status on the logistics company’s official website.
   If you do not receive tracking information or encounter problems during the query process, please feel free to contact customer service and we will help you.
7. Shipping issues
   If your order is lost or damaged during transportation, please contact our customer service team immediately and we will deal with your problem as soon as possible.
   If the goods you received do not match the order or there are any quality problems, you have 30 days to request a return or exchange.
8. Shipping Address
   Please ensure that the shipping address you provide is accurate. Any delivery issues caused by incorrect address may incur additional charges.
   If you find an incorrect address during the order processing, please contact us as soon as possible and we will do our best to correct the information for you.
9. Undeliverable Situations
   We will try our best to ensure that all orders can be delivered smoothly, but in some cases, delivery may be delayed or undeliverable. If the delivery fails, there may be arrangements for return or re-delivery. The specific situation will be handled according to the delivery company and our policies.
10. Holiday Delivery
    During the holidays, delivery services may be affected, resulting in longer delivery time. We recommend that you place orders in advance to avoid holiday delivery delays.

FAQ
My order was shipped, but I didn’t receive a tracking number: please check your email, including your spam folder. If you still haven’t received it, please contact our customer service team for help.
My order status shows “delivered”, but I didn’t receive the package: please check your surrounding area or contact your neighbors. If the package cannot be found, please contact our customer service team as soon as possible and we will assist you.

Thank you for your patience and support! We are committed to providing you with the best shopping experience. If you have any questions, please feel free to contact our customer service team.