Welcome to The Woboles FAQ page! We have compiled some common questions and answers for you, hoping to help you better understand our services. If you can’t find the answer, please feel free to contact our customer service team.
- How do I place an order?
Select the items you like and click “Add to Cart”.
Once you have completed your purchase, click the shopping cart icon in the upper right corner to proceed to the checkout page.
Fill in the delivery information, select the payment method and confirm the order on the checkout page.
Once the order is completed, you will receive an order confirmation email. - How do I modify my order?
Once the order is submitted and confirmed, we will process your order as soon as possible. If you need to modify your order, please contact our customer service team as soon as possible. We will do our best to modify it for you, but if the order has already been shipped, it will not be possible to modify it. - Can I cancel my order?
You can contact us to cancel your order before the order is shipped. Please contact our customer service team as soon as possible to confirm whether the order can be cancelled. If the order has already been shipped, we will not be able to cancel it. - What are your shipping methods?
We offer a variety of shipping options, including standard express and expedited delivery. The specific shipping method and cost will be displayed at checkout, and you can choose the appropriate delivery method according to your needs. - Where can I check the status of my order?
Once the order is shipped, we will provide you with a logistics tracking number via email, which you can use to check the order status. If you have any questions, you can always contact the customer service team. - How do I return an item?
We offer a 30-day return period, and the returned item must be unused and complete. Please visit our return policy page for more details, or contact our customer service team directly to process your return. - How do I request a refund?
Refunds will be processed after the returned item has been inspected and confirmed to be eligible for return. Refunds are usually refunded to your original payment method. Refund processing time is 5-10 business days, but the specific time may be affected by the payment channel. - What payment methods do you accept?
We support a variety of payment methods, including:
Credit/debit cards (Visa, MasterCard, American Express)
PayPal
Other secure payment gateways (may vary depending on your region)
- Can I use a coupon?
Yes, you can enter a valid coupon code at checkout to enjoy the discount. Please make sure to enter the coupon code before checkout, once the coupon is used, it cannot be used again. - Do you have a quality guarantee for your products?
All products undergo strict quality inspections and we promise to provide you with high-quality products. If you receive a defective or damaged product, you can contact us within 7 days of receiving the product for return or exchange. - Do you support international delivery?
Currently we only support domestic delivery. For future international delivery plans, we will post updates on the website, so stay tuned. - Is my information safe?
Your privacy is very important to us. We use the latest encryption technology to protect your personal information and promise not to sell or share your information with third parties unless required by law. For more information, please refer to our privacy policy. - How can I contact our customer service team?
If you have any questions or need help, please contact our customer service team at:
Email: support@thewoboles.store
Phone: +1425-466-5902
Live Support: Visit our website and communicate with our live customer service instantly through the chat box.
If you have additional questions or don’t find the answer on this page, please feel free to contact us. We will be happy to help you!